Customer Service: A Way of Life at Apex

Customer Service: A Way of Life at Apex

Customer service is a top priority at Apex Plastics.

We are as proud of that accomplishment as anything we do. In the blow molding industry, swift turnaround, personal service and uncompromising quality can be hard to achieve. However, we have made a commitment to provide the best service our customers will ever experience, not just in our industry, but anywhere. Sam Featherston, CEO of PCE, Inc. believes first hand in their customer service. “Communicating this core value to all employees regularly and then letting the employees see that this belief is also communicated to the customers makes it become more of a way of doing business.”
 
One key to our customer service success is our modest size. Customers are able to speak directly with staff members who take great pride in finding the best ways to fulfill customer needs. In fact, at the heart of our operation lies direct and personal communication. For example, when anyone calls Apex Plastics, they are greeted by a human being—not an automated menu. Here is another example of Apex-style communication: Purchase orders are confirmed the same day more than 90% of the time, which means minimal waiting periods for purchasing agents.
 
I’m happy to say our customers also enjoy prompt order fulfillment and superb quality.
Operating under critical delivery dates, our warehouse manager has worked with customers to pinpoint the quickest shipping channels at the lowest rates, saving them the legwork it takes to get product delivered on time, every time. For established customers with unique needs, we even have been known to stock inventory based on forecasted needs. Flexibility in production scheduling has helped us meet on-time production dates 95.66% of the time, while our tight and efficient scheduling protocols ensure that no order falls outside its delivery date.
 
All of this helps our customers sustain thriving relationships with their customers. Long-standing customers have grown so accustomed to prompt turnaround, purchase order due dates sometimes simply read, “ASAP!”
 
I would like to personally extend my deep appreciation to our clients for trusting us, and giving us an opportunity to show what we can do. We look forward to being a part of your continued growth and success.
 
Damon Neff
President, Apex Plastics